Inspect ALL shipments promptly. When received open and examine it immediately for damaged or incorrect or missing items. UPS/FEDEX damage claims must be made within 15 days or they will be unable to assist.
All purchases are final 30 days from the date you received the product regardless if you have not opened your shipments. Inspect ALL shipments promptly. If there is a problem with your order contact us immediately at 219-401-5480 (Lowell, IN local) 877-287-0810 Toll-Free (Out of State) or contact us at [email protected]
RETURNS: Customers often need to return an item, chose the wrong size, it is too big or too small, etc. There are requirements to return items to ensure good results.
Before returning product, please contact us at [email protected] for a return authorization and the correct return address for the item being returned. A return estimate will be sent to the customer with all resulting fees, shipping charges shown clearly for the customer to approve. Restocking charges vary from 10% to 25% depending on the source and manufacturer. Items shipped back to us without notification will be subject to an automatic 20% restocking charge on top of any other deductions. The customer is responsible for return shipping charges unless item is defective.
Items must be returned unused in original packaging and returned items in original shape.
Outbound shipping charges will be deducted from all refunds unless defective.
RETURN EXCEPTIONS: To keep from spreading disease to your birds we will not accept opened bags of food, cut rope, fabric items for returns (pet bedding or rope perches), nor items that have been exposed to birds (dirty or used) are accepted for return or exchange and if received in such condition we will not return items to customer without an additional shipping charge, the refund is void and the item discarded.
Light bulbs and electronics may not be always returned to us. If you receive a defective product, the manufacturer may replace it. Call for details. 877-287-0810.
If the product is not replaceable, we will issue a full refund including shipping charges. Please be aware that monitors and operating systems show colors differently. Please call about colors prior to ordering if you are uncertain.
Upon receipt of the returned merchandise, we will issue a credit to your credit card or Paypal account within 30 days. If you paid with a check or money order we will issue a check within 30 days as well.